Support email and request guidance
Email Support
For order questions, delivery issues, technical problems, payment questions, privacy requests, or refund enquiries, contact us by email:
How to Get Help Faster
- Include your order number or order reference, if available.
- Use the email address you entered at checkout.
- Describe the issue and any error message you see.
- For a delivery issue, tell us whether you checked your inbox and spam folder.
Payment safety: Never email us your full card number, card security code, password, or one-time verification code.
Response Time
We aim to respond within 2 business days. During the Christmas season or other busy periods, responses may take longer. We appreciate your patience.
Helpful Pages
- Privacy Policy — how information is handled.
- Terms of Service — rules for using the service.
- Refund Policy — how we review refund requests.
Thank you for choosing Dear Santa Magic. We’ll do our best to help make your experience magical.